Northern Illinois Health Plan

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Northern Illinois
Health Plan

773 W. Lincoln Blvd.
Suite 402
Freeport, Illinois 61032
(815) 599-7050 or
(800) 723-0202

How We Measure Up

Important Statistics

99.8
Percent of claims processing accuracy

0
Number of callers put on hold

Over 20,000
Number of members we currently serve

4.6
Customer ranking on a scale of 1-5

$92,697,757
Health care charges processed in last 12 months

155,619
Number of claims processed in last 12 months

33.7
Average percent discount on billed charges

Over 3,000
Number of participating physicians

99.7
Percent of financial accuracy on claims in last 12 months

99.9
Percent of procedural accuracy in last 12 months

99.5
Percent of enrollment accuracy in last 12 months

We're proud that employers and members agree—NIHP is a great partner.

"Your phone support is outstanding! Whenever I call with a question it is handled politely and accurately."

– Member works for Rockford manufacturer

"Everyone at NIHP is very professional, helpful and willing to go above and beyond expected service. People get back to us in a very timely manner...thank you for your hard work and dedication to your customers."

– Member works for local healthcare system

"I have had the pleasure of speaking and interacting with many of your employees and have always had nothing but great service. Simply the best provider I have ever worked with!"

– Member works for national manufacturer

"Our employees were hesitant to make a change. However, after switching to NIHP over a year ago, I have received many positive comments about your exceptional service and claims handling."

– Human Resources Manager, local manufacturing company

"As the program administrator at the company, NIHP's staff has made the program easy to handle. They are knowledgeable and able to help in all aspects of the insurance realm."

– Benefits Coordinator, regional manufacturing company

"Our company has employees from all over the region. With so many participating providers available to all employees, it is convenient for them to see a physician in the network and still receive the benefits of the program."

– Human Resources Manager, regional business

"NIHP has been there to help with open enrollments each year. These events can be very time consuming, but with your assistance I am able to focus on other issues during this time."

– Human Resources Director, local manufacturing company